9. transport and delivery
For security reasons, Products purchased from the Website shall be delivered to the address registered on the credit card unless otherwise indicated by the Client. The signature of the Client or of a nominated adult over 18 years of age will be required at the time of delivery.
In case of payment by bank transfer, deliveries shall be sent once the transfer has been received in cleared funds by Biciclista.
For each order, Biciclista shall invoice the Products by email or by post to the Client. The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after it has been issued.
Delivery charges shall be borne by the Client and are indicated separately on the order form and invoice.
All purchases shall be delivered by a selected courier service (hereinafter, “Courier”) between Monday and Friday excluding Saturdays, Sundays and local or national holidays, from the day after order proposal confirmation, on the basis of the indicated availability. Biciclista is not responsible for delays that are unforeseeable and/or attributable exclusively to the Courier.
In all cases, except those of events beyond the reasonable control of Biciclista or unforeseeable circumstances, for European countries products shall be delivered within 10 (ten) days from the day following that of the contract conclusion as per Paragraph 7.1 above 20 (twenty) for extracee countries, unless Biciclista notifies the Client, including by email, within the same term or by the last date agreed for delivery, of the ordered Products being unavailable, including temporarily unavailable. In this event, Biciclista shall reimburse any sums paid by the Client in respect of the order.
In the event that, in response to Biciclista’s notification of a delay in the delivery, the Client wishes to cancel the order, any amount already paid by the Client shall be reimbursed as soon as possible, in all cases no later than 30 (thirty) days of the date of receipt of the Client’s notification of cancellation of the order, with the exception of personalised Products, which are subject to Paragraph 12 below.
The Client or his/her nominated representative must be present at the delivery address indicated on the order for delivery of the Products. At the time of delivery of the Products by the Courier, the Client is required to verify:
(i) that the number of items being delivered corresponds to that indicated on the delivery note; and
(ii) that the packaging and its seals are intact, undamaged, not wet or altered in any manner. Any damages to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier’s delivery note. Once the Courier’s document has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the consigned parcel.
10. dispatching and delivery confirmation
Biciclista shall send the Client a confirmation email once the Products are dispatched and a further communication once the Products have been delivered.
11. wrapping or packaging
Products purchased from the Website are delivered with the same Biciclista standard packaging as provided in Biciclista stores.